Paperwork that gets claims paid

Insurance-ready

Insurers don't pay on “trust me, it's dry”. They pay on evidence — readings, photos, logs and verification. Every Flood Responders job produces the file your claim needs.

What insurers actually need

SEARCHCause identificationWhat failed, where the water came from, and the category of water.

METERMoisture readings & mappingBaseline readings across every affected material and room.

CAMERAThermal images & photosVisual evidence of moisture migration and affected areas.

CLIPDaily drying logsEquipment deployed, readings tracked day by day to target.

CERTDry-verification certificateMaterials confirmed at drying goals — not “feels dry”.

DOCScope & itemised invoiceWhat was done, why, and what it cost.

Just an invoice

Where claims stall

XNo cause identifiedInsurer can't separate sudden damage from gradual leaks.

XNo readings or logsNothing proves the property was actually dried.

XDisputes & delaysAssessors ask for evidence that was never captured.

CHECK

Documented to S500

How claims move

METEREvidence from the first visitCause, category, baseline readings, photos.

CLIPA daily paper trailDrying logs an assessor can follow line by line.

CERTVerified completionDry certificate recognised by Australian insurers.

How the file builds — automatically

1SEARCH

First visit

Cause, category & photos
Baseline moisture map

CHEV

2CAMERA

Evidence

Thermal imaging
Affected materials listed

CHEV

3CLIP

Daily logs

Readings & equipment
Progress to targets

CHEV

4CERT

Verification

Drying goals confirmed

CHEV

5DOC

Report pack

One file, claim-ready

INFO

Documentation isn't an extra — it's the product. Work done and documented to IICRC S500 is what Australian insurers recognise and pay against.