Who we are
This website is operated by Harold Allen as trustee for the HJMLE Family Trust, trading as Integrated Property Care, Flood Responders, Mould Assassins, 1HandyDad and SafeSpace Cleaning (ABN 16 854 110 677) — “we”, “us” and “our”. This policy explains how we handle personal information, in line with the Privacy Act 1988 (Cth) where it applies to us.
What we collect
When you contact us or use our services we may collect your name, phone number, email address, the property address or suburb, details of your enquiry and the work, photos or videos you send us, and information about the property and its condition.
If you leave a review we collect your first name, suburb, rating, review and email address. Your email is used only to verify or follow up the review and is never published.
How we collect it
Through the forms on this website, by phone, SMS and email, on site, and from people acting for you — such as your property manager, agent, insurer or loss adjuster.
Website analytics & advertising
This website uses Google Ads conversion tracking, to measure how well our advertising works, and Microsoft Clarity, which records how visitors use the site (for example clicks, scrolling and page interactions) so we can improve it. These services use cookies and similar technologies and may collect information such as your IP address, device and browser details and the pages you visit. They handle that information under their own privacy policies. You can block or delete cookies in your browser settings.
Why we use it
To respond to your enquiry, quote, schedule and carry out work, prepare reports and documentation (including for an insurance claim where you ask us to), invoice and keep records, improve our services and website, and meet our legal obligations.
Who we share it with
Our staff and contractors who need it to do the work; the service providers we use to run our business, such as our job-management system, website hosting, email, SMS and cloud storage; your insurer, loss adjuster, property manager or agent where you ask us to or where it is needed for your job; laboratories and occupational hygienists where testing is part of the work; and anyone we are required to share it with by law.
We do not sell your personal information.
Storage, security & overseas providers
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we limit access to people who need it. Some of our service providers may store or process information outside Australia.
Marketing
We will not add you to a marketing list without your consent, and you can ask us to stop contacting you for marketing at any time.
Access, correction & complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by contacting our office. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time, at our discretion and without notice. The version published on this page is the current one.
Contact us about privacy
Email gethelp@fr-ma.com.au or call 0431 008 477. See also our disclaimers and Terms of Trade.